Most products typically ship within 3-5 business days.
Return Policy
*You MUST contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval.
The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.
What We Don't Offer Returns On
Due to the nature of the following products we don't offer refunds on any of the following*:
- opened products
- food or candy items
- custom ordered items that have been personalized or customized
- Finally, due to the heat of the summer, any chocolate/candy that have shipped via ground mail in the summer months (May 1st – September 1st) are not eligible for refunds
*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us. Please include your order/invoice ready photos of the damaged product(s) to expedite the process.
An Important Note
Because many of our products are made with a variety of processes, colors can vary slightly from what you see in the catalogues or online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop - many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your color scheme, should they occur.
All capacities are measured to rim and are approximate only.
Return Process
All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted in the following ways:
- Hours: Monday - Friday 10 A.M. to 4 P.M. EST (excluding holidays)
- Email: contact page
- Live chat on our website
Not sure what to do with your item or what is happening with your return*? Email us or live chat from 10am - 4pm EST, Monday thru Friday, excluding holidays.
* If you are inquiring about the state of a return please email or have ready your: invoice #, the name used on the order and the shipping address the order was sent to.