Shipping policy

Welcome

Thank you for shopping with us. We are committed to providing quality products and excellent customer service. Please review our shopping policies before placing an order.

Please note that processing, production, and shipping schedules may be affected by severe weather, natural disasters, emergencies, carrier delays, or other unforeseen circumstances that impact normal business operations.

Order Processing

Orders are processed Monday through Friday, excluding holidays.
Processing times vary depending on the product and level of customization.
Custom or personalized items may require additional production time.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Custom & Personalized Products

Please carefully review all personalization details before submitting your order.
We are not responsible for errors submitted by customers, including misspellings, incorrect dates, or incorrect customization information.
Personalized products are made specifically for you and generally cannot be returned or exchanged unless there is a manufacturing defect or production error.

Shipping Information

Shipping costs are calculated at checkout based on the delivery address, product weight, and shipping method selected.
Delivery estimates provided at checkout are estimates only and are not guaranteed unless specifically noted.
Expedited shipping options may be available for select products.
Shipping transit times begin after order processing is complete.

Rush Orders

Rush processing options may be available for certain products.
Rush fees apply to production only and do not include shipping charges.
Selecting expedited shipping does not automatically reduce production time unless rush processing is also selected.

Delivery

Once a package leaves our facility, delivery times are controlled by the shipping carrier.
We are not responsible for delays caused by weather, carrier issues, customs processing, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information including APT or Unit number. Orders returned due to incorrect addresses will be subject to additional shipping charges.

Lost, Damaged, or Stolen Packages

Please inspect your order upon delivery.
If your package arrives damaged, contact us within 5 business days and provide photos of the product and packaging.
If tracking shows a package as delivered but it cannot be located, please contact the shipping carrier first and then notify us for assistance.
We are not responsible for stolen packages after confirmed delivery.

Order Changes & Cancellations

Order changes or cancellations must be requested as soon as possible after purchase.
Once production has begun, changes or cancellations may not be possible.
Customized or personalized orders cannot be canceled once production has started.

Returns & Refunds

Non-personalized products may be eligible for return within 30 days of delivery, provided they are unused and in original condition.
Personalized, engraved, or custom-made products are non-returnable unless defective or produced incorrectly.
Refunds are issued to the original payment method after returned items are received and inspected.

Pricing & Product Information

We reserve the right to correct pricing errors, product descriptions, images, and availability without prior notice.
Colors and product appearance may vary slightly due to monitor settings and manufacturing variations.

Contact Us

If you have questions about your order or our shopping policies, please contact us:

Email: sales@2printstudio.com
Phone: 212.960.8017
Business Hours: Monday-Friday, 10am - 4pm

Thank you for shopping with us. We appreciate your business and look forward to serving you.